1. Return and Refund Policy
Thank you for shopping with Autotech. We ensure a smooth and satisfactory experience for our customers. Please carefully review the following guidelines for our 10-Day Return and Refund Policy.
2. Eligibility Criteria For Return
Notify Us within 24 Hours
- Autotech is not responsible for any errors made by the customer (incorrect product selection, compatibility issues, or vehicle model mismatches).
- Review product details, specifications, and compatibility carefully before placing your order.
- You must inform us via email or our customer support team within 24 hours of receiving your order.
- A return or refund will only be considered for damaged, defective, or missing items reported within 24 hours of delivery.
- Requests made after 24 hours of delivery will not be accepted.
Product Condition
- The item must be unused, uninstalled, and in original condition with all packaging intact.
- Any product that appears used, installed, or tampered with will not be eligible for return or refund.
- If the returned item matches the product description and is free from defects, it will be sent back to the customer.
- We are not responsible for customer-side errors in product selection or installation attempts.
Photo/Video Evidence Required
- For damaged/defective items, you must submit clear photo proof within 24 hours of receiving the order.
- Our quality check team will inspect the submitted proof thoroughly.
- If the product does not pass verification, there will be no return or refund.
- Refund approval is subject to the company's policies and quality assessment.
No Refunds for Customer-Caused Damages
If the product is damaged due to customer handling, improper installation, or misuse, no refund will be issued.
Return Everything – Including Free Gifts
- All items from your order must be returned, including free gifts.
- Free gifts must be unused and in original condition.
- If not returned, the gift's value may be deducted from your refund.
- Incomplete returns may be rejected.
Non-Returnable Conditions
- Correctly delivered items that match the description are not returnable.
- Free gifts and promotional items are non-returnable if the main product is kept.
- Customer dissatisfaction with a correctly delivered item is not valid for return.
Refund Process
- Refunds are issued after verification of the returned package.
- Once approved, refunds reflect in your account within 5–7 business days.
- Allow up to 72 hours before contacting us about refund status.
3. Cancellation Policy
Cancellation from the Company's End
- The company may cancel the order in case of product unavailability, website glitches, fraud, or credit issues.
- Additional information may be requested to verify the order before delivery.
- Our team will contact you personally if verification is needed. We will never ask for payment or OTP.
- Refunds will be processed within 5–7 business days after cancellation from our end.
Cancellation by Consumers
- Orders cannot be canceled once payment is received and dispatch is initiated.
- Valid reasons are required for cancellation. "Don't need the product anymore" will not be accepted.
- Once placed, cancellations are not possible.
- Customized or personalized automotive products are not eligible for cancellation.
4. How to Request a Return or Assistance
Online Request
Log in to your account on our website and request a return directly through "My Orders".
Email Support
Email us at: info@autotechmotors.com
Include your order number and details of the issue.
Phone Support
Call us at: +91 75729 09241
Hours: Monday-Saturday, 9:00 AM - 6:00 PM
Please provide your order number and details of the item when contacting us for faster resolution.
By placing an order with Autotech, you acknowledge that you have read, understood, and agree to be bound by this Refund & Cancellation Policy.